Generally, any new items other than special order items may be returned within 30 days of receipt for a full refund, subject to the conditions and exceptions listed below and to our Terms and Conditions.
Any defective regular-stock item shall be fully refundable with any associated shipping costs. In such a case, we may require that you ship the item directly to the manufacturer or back to us. You shall contact us immediately regarding any potential defects.
For all returns of non-defective regular-stock items of which packaging has been opened or seal broken, but otherwise meet the foregoing conditions, we reserves the right to charge a restocking fee of 15%. Regular-stock items are new items that are regularly stocked or regularly held in our inventory, and does not include Special Order items, items that are out of stock, items that are discontinued, Used / Vintage Products, or Demo Products.
Used, Vintage and Demo items are subject to a 5% processing fee if cancelled before delivery and only if not delivered, and are non-returnable after delivery.
A "Special Order" item is a new item that is not regularly stocked nor regularly held in our inventory, (and hence is not a "regular-stock" item), or is not stocked, out of stock or discontinued. If an item is “Special Order”, it will be designated as such by antiquitymusic.com when you order or shall be clearly marked “Special Order” on the antiquitymusic.com website. Any Special Order item will be nonreturnable, no matter what reason might be given. In other words, when a customer requests a Special Order, we act as an agent for a customer in locating or ordering a particular item or items. Upon customer email approval, we reasonably rely on that customer’s order by forwarding payments to another dealer, distributor, builder, manufacturer or other third party in order to secure the item(s) for the customer. For this reason, once an order is placed for a Special Order Item, these orders are noncancellable. If a "Special Order" item is received by the customer with a material defect, antiquitymusic.com will work with the client to resolve the issue with the manufacturer or third party, if applicable, and may repair or replace the item, depending on the manufacturer's decision, if applicable.
You may return any non-defective regular-stock item to us for a full refund of the original purchase price minus shipping or other transportation and associated insurance charges both ways, even if your purchase was eligible for free shipping, if the packaging remains unopened and sealed. If you return any regular-stock item for any reason, it must be returned within 30 days of receipt and in perfect as-new condition, intact with all original packaging, documentation (including owner's manual, warranty card, software, guides, etc.) accessories, and other materials with which it came. There are no refunds on any items that do not meet the these conditions or that have been tampered with, have signs of wear or use (if the item was new immediately before it shipped), or are without original carton. For all returns of non-defective regular-stock items of which packaging has been opened or seal broken, but otherwise meet the foregoing conditions, Antiquity Music reserves the right to charge a restocking fee of 15%.
Special return procedures may be granted such as "demo" period or "approval" period, but these are deviations from the normal return policy that must be granted by an antiquitymusic.com agent, in writing, prior to any purchase. We do not allow refunds for damaged, marked, or misused items, items that have been altered, modified, tampered with, items that are missing documentation or packaging, nor items that deviate in any other way from perfect, as-new condition.
While most regular-stock items are available for return, the following items are excluded:
- Computers, computer-related hardware, and all Apple hardware
- Oversize or over-weight items (i.e. freight-size or larger/heavier)
- Personal items (earphones, headphones, windscreens, microphones, etc.)
- Books, CDs, and videos
- Tubes, turntable cartridges,
- In ear buds, earplugs and in ear monitors
- Clearance items and discontinued items
The return period is limited to only fourteen (14) days for recording and DJ equipment, workstation keyboards, and rack signal processors, that are non-defective regular-stock items.
If the item is a regularly-stocked item, and you are willing to use the complete credit towards another purchase at antiquitymusic.com, antiquitymusic.com will waive the restocking fee, but not the shipping charges. This option will only be possible if the returned item meets the above conditions. If you are uncertain as to whether or not an item is regularly stocked at antiquitymusic.com, you must confirm such information by contacting us prior to placing an order. Again, please note that any used, vintage, or demo items are not regularly-stocked items and thus are nonreturnable.
For all returns of items that are returnable per our our policies above and below, you must follow the below instructions:
1. First, contact us so that we can provide a Return Authorization (RA) number. You can reach Antiquity Music customer service Monday through Friday from 10AM and 7 PM Pacific Time. Email firstname.lastname@example.org or call 1.310.439.2643. All items returned must be given a return authorization (RA) number by an antiquitymusic.com employee.
2. Second, place the Return Authorization (RA) form provided inside the box(s) of your return shipment. We can only accept returned products in their original packaging and in the exact same condition in which it was shipped.
3. Third, amply pack the item very carefully (you should have at least the original packaging and packing material anyway, and you should provide supplementary packing materials if the outer carton has been worn during the original trip out to you) and ship the package using a shipping method with a tracking number, insured for the value of your purchase in the event of theft or damage, to the following address:
Antiquity Music, LLC
12405 Venice Blvd. #321
Los Angeles, CA 90066
Phone: (310) 876-8634
You are solely responsible for your purchase until your return arrives at our premises. Please email email@example.com with your tracking number so that we know when to expect the package, and have your tracking number available in case you have any questions for us.
For International Returns, in addition to obtaining a RA number, Antiquity Music will provide customs and shipping documents that must be used. Failure to use these documents and instructions may result in additional duties or taxes, which will be your responsibility.
See our our Terms and Conditions for more details on this Return Policy.