Frequently Asked Questions

General

1. Why should I shop at Antiquity Music?

2. Is it safe to buy at antiquitymusic.com?

Payment

1. Do you charge sales tax?

2. What payment methods do you accept?

Ordering

1. How do I place an order on your website?

2. How do I place an order by phone or email?

3. How do I find out my order delivery status?

4. What is your order cancellation policy?

Products

1. What is a new item?

2. What is a demo item?

3. What is a used or vintage item?

4. What is a vintage item?

Returns

1. What is your return policy?

Technical

1. When I attempt to place an order, I get an error message. Why?

Shipping & Delivery

1. How and when will my items be delivered?

2. Do you ship to APO/FPO addresses?

3. Is signature required for delivery?

4. Do you ship internationally?

5. Do you offer free shipping?

6. How long do you take to ship?






General

Question:

Why should I shop at Antiquity Music?

Answer:

Expertise. Antiquity Music focuses on selling rare and exotic musical instruments and making virtual instruments and sample libraries of them, and offers the largest retail inventory of such musical instruments available online. Our technicians and management possess an unrivaled level of familiarity and expertise with many of these instruments. When customers purchase from Antiquity Music, they take comfort in knowing that we realize what each instrument deserves in order to achieve optimal functionality and appearance.

Premium restorations. Every instrument or piece of gear that is restored at Antiquity Music goes through rigorous testing and assessment stage, and as needed, disassembly, cleaning, authentic part replacement, reconstruction, refinishing, and final testing. Whether the instrument requires a complete rebuild, refinishing, rewiring, recapping, restringing, action replacement, MIDI­fication, etc., Antiquity Music does them to the highest standards.

Fidelity. Our virtual instruments and sample libraries are recorded and edited with the greatest care and quality, yielding low-noise, highly accurate reproductions of rare or unique instruments that are exciting to both play and hear.




Question:

Is it safe to buy at antiquitymusic.com?

Answer:

Yes. Our e­commerce process is 100% secure. We use a SSL Secure server, so that your information is encrypted and transmitted over secure socket layer technology. We manually process every order in order to ensure both the highest level of protection and attention to any requests. We also go to great lengths in order to validate credit card information, which protects everyone.




Payment

Question:

Do you charge sales tax?

Answer:

Antiquity Music collects sales tax for shipments to California addresses. Partial and complete tax exemptions may be available. Contact us directly for details.




Question:

What payment methods do you accept?

Answer:

Antiquity Music accepts Visa, MasterCard, Discover, and American Express credit cards, as well as Paypal, bank wire transfer, checks, and cash. The latter three options are only available by contacting us via phone or email, and not through our website. Typically, each order is processed within one day after your place your order. For any checks, we will usually wait 5­-7 days before shipping your items. See our Terms and Conditions for more details.




Ordering

Question:

How do I place an order on your website?

Answer:

To begin, click "Add to Cart" on any product detail page, which should bring you to the Shopping Cart page, where you will see your item in Cart. Then, click "Proceed to Checkout" on the shopping cart page. When you click "Checkout", you will be brought to the Login page, where you will either checkout as a guest, register a new account, or log in using your email address and password. Enter your Shipping Address, Billing Address, choose your Shipping Method (if applicable) and Payment method, and then place your order".
Order By Phone: Call in to speak to one of our sales representatives. Contact our sales department Monday through Friday 10 AM to 6 PM Pacific Time by calling +1 (310) 876-8634 or email us




Question:

How do I place an order by phone or email?

Answer:

To place an order or inquire about a product, please call +1 (310) 876-8634  or email us.




Question:

How do I find out my order delivery status?

Answer:

We usually provide a tracking number via email within 1-2 business days of you placing your order. If you don’t yet have a tracking number that indicates your order has shipped, please contact us at Monday through Friday from 10 AM to 6 PM Pacific Time. Email info@antiquitymusic.com or call us at +1 (310) 876-8634.




Question:

What is your order cancellation policy?

Answer:

If an item is in stock, it normally ships within 1­2 business days after your order is received. We accept order cancellations for items that have not shipped or that are on backorder. However, for used and vintage items, there is a 5% fee if cancelled before delivery. Once we ship your items, a cancellation will no longer be possible. However, you may then return any non¬≠defective regular stock items items to Antiquity Music for a refund, minus all shipping costs to you and return shipping costs and applicable 15% restocking fees for opened items that otherwise meet the applicable conditions. After we receive your return and are satisfied that it has met of the refund conditions discussed in our Return Policy, we will refund your money immediately if you paid with credit card; if you paid with check, please allow two weeks to receive your refund check. See our Returns Policy for more information.




Products

Question:

What is a new item?

Answer:

A new item is a brand new item, never opened or altered in any manner.




Question:

What is a demo item?

Answer:

A demo item means that the item has been out of the box to show to another customer or sent to them to test it for a few days. Thus, it is no longer factory-sealed. However, all demo items come with a full manufacturer's warranty. See our Returns Policy below for more information.




Question:

What is a used or vintage item?

Answer:

A used item is an item that has been previously owned by someone else, and usually has been sold to us or traded in toward the purchase of other items from us. Some used items are relatively new or barely used, while others may have experienced significant use. Vintage items are a type of used item that is typically at least 20-25 years old.




Question:

What is a vintage item?

Answer:

What is a vintage item?




Returns

Question:

What is your return policy?

Answer:

Generally, any new regularly-stocked items may be returned within 30 days of receipt for a full refund, subject to the conditions and exceptions listed in our Return Policy.




Technical

Question:

When I attempt to place an order, I get an error message. Why?

Answer:

Please make sure that you are using one of our approved payment methods and have entered your payment information correctly (credit card number, expiration date, CSV code, and so on). If you have a Canadian shipping address, make sure there is no space in the Zip/Postal Code field for your delivery address. If you continue to have difficulty ordering, please contact our customer service department.




Shipping & Delivery

Question:

How and when will my items be delivered?

Answer:

You are given several shipping options at checkout. For smaller items, the standard shipping method is by FedEx, though we occasionally might use USPS, especially if you have a post office box listed in your address. We reserve the right to use other shipping methods with similar delivery timeframe where appropriate. For larger items, we use furniture movers, piano movers, or freight shippers. Please see our Shipping and Delivery page and read below for further details.

Delivery time includes order processing and shipping time. You may view the shipping time estimate for each shipping method during the checkout process. Processing time is 1­2 business days. (Saturday, Sunday, and Holidays are excluded in calculating delivery time.) We are not liable for failure to deliver by a date specified by the carrier.

FedEx Ground:1-5 business days within the contiguous U.S.; 3-7 business days to/from Alaska and Hawaii.

FedEx Express Saver:Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days. Not available to and from Alaska and Hawaii. Service Days: Monday ­ Friday. 3-7 business days to Canada and Puerto Rico.

FedEx 2 Day:Delivery within 2 business days by 4:30 PM to most areas within the U.S.; by 7:00 PM for residential deliveries. Service Days: Monday ­ Friday.

FedEx Standard Overnight: Overnight delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Service Days: Monday ­ Friday.

FedEx Ground International: Delivery to Canada and Puerto Rico in 3-7 business days. Service Days: Monday ­ Friday.

FedEx International Economy: Delivery typically in 2-5 business days (2-3 business days to Canada, 3-10 business days to Mexico and Puerto Rico) to more than 205 countries. Service Days: Monday ­ Friday.

FedEx International Priority: Delivery typically in 1-3 business days to more than 205 countries. Reaches major cities in Europe by noon typically in 2 business days. Service Days: Monday ­ Friday.




Question:

Do you ship to APO/FPO addresses?

Answer:

Yes. APO and FPO addresses are shipped to via USPS Priority service. USPS estimates delivery time to be 10-15 days depending on the location of the addressee. Orders requiring USPS services may take 3-5 business days for special processing and shipping. Sorry, we do not ship to PO Boxes unless you choose USPS as your shipping method at checkout.




Question:

Is signature required for delivery?

Answer:

In order to protect your shipment, we require direct signature upon delivery. An email will be sent upon shipment so that you can check the delivery dates with the tracking number. Please make certain someone is available to receive your package or you may incur shipping charges after three delivery attempts. Any packages that require rerouting will be charged a rerouting fee.




Question:

Do you ship internationally?

Answer:

Yes, we ship internationally. Please read our Shipping and Delivery page for more details.

As every country has its own regulations, taxes, and duties for the import of antique and other musical instruments, we use shipping agents with whom we are familiar and whom we trust to get instruments across the border without any damage and with as few issues or delays as possible. Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, all customs clearing, duties and taxes are not included in the shipping charges and are the responsibility of the customer. For international freight other than to Canada, please contact us and request a quote.

Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) in which you are interested can be shipped internationally. We can ship to any locations that use a US Postal zip code, such as US Military addresses, Puerto Rico or the Virgin Islands etc. Please contact us with any questions regarding item qualification for international shipping.




Question:

Do you offer free shipping?

Answer:

We offer free shipping for almost all of our items when you order online. Free shipping usually is only offered for our items that are not oversize (i.e. not freight-sized). You will be contacted in the rare event that you've chosen an item that does not qualify for this offer. Free shipping is only available inside the continental US only with FedEx Ground or USPS Parcel Post. Express shipments involve additional fees. We can offer half-off shipping via FedEx International Ground or USPS Priority Mail for items that qualify for free shipping within the CONUS. Ineligible orders include demos, purchase orders, business to business, oversized or overweight items. Free shipping may not be used in conjunction with any other promotion currently offered. Please note that if you return your purchase, the cost of shipping will be deducted from any refund or account credit. Do not hesitate to contact us with any questions regarding item eligibility.




Question:

How long do you take to ship?

Answer:

Usually we ship within 1-2 business days of receiving your order. However, as many of the items we sell deserve a thorough final inspection before shipment, and as some of the items are irregularly shaped and require special packing, shipping time may take up to a 1-2 weeks for certain items depending on complexity of the matters at hand (condition, customs, requests, shape, etc.)