Wheelharp Terms and Conditions

 

WHEELHARP TERMS AND CONDITIONS

Payment

All prices are stated in USD. All goods remain the property of Antiquity Music until paid for in full.

Shipping

Each Wheelharp order is shipped as soon as Antiquity Music has built and assembled the Wheelharp and it has been successfully tested. We ship each Wheelharp order with established freight forwarders, such as UPS, FedEx, and Hartrodt. When your order is placed, we will send you a preliminary confirmation. Once your Wheelharp begins manufacture, we will send you another preliminary confirmation. Manufacturing is planned to begin June 2013. Once your Wheelharp has shipped, we will send you an email with the tracking number. Due to courier restrictions and the risk of credit card fraud, we cannot deliver to P.O. Boxes. We ship your package according to Ex Works terms unless stated otherwise. This means that you pay all shipping costs, that we do not collect duties and/or taxes or import/customs clearance charges on orders to countries other than the U.S., that you are personally responsible for customs duties, brokerage & clearance entry fees in addition to shipping costs, and that we cannot predict what your particular charges may be. If you pay with Paypal, we will only ship to the address specified as the shipping address in your Paypal payment. We write the following customs commodity code on our Wheelharp shipments: 9201.90.00.00.

Warranty

Wheelharp products come with a one-year limited warranty for the original owner, starting from the date of the purchase. Being able to prove the date of the original purchase with an invoice or a receipt is necessary if you require warranty service.
If the product should need a repair during the warranty period, no charges will be applied for parts or labor. This warranty does not cover: (a) Damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; © broken keys or physical damage to the keyboard mechanism; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the Owner's Manual for this product; (e) any shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than or approved by Antiquity Music; (g) any unit which has been altered or on which the serial number or the original text reading “Wheelharp” or “Antiquity Music” has been defaced, modified or removed; (h) normal wear and any periodic maintenance; (i) damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities; (m) damage due to liquid contamination and / or battery leakage; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; ℗ product purchased as ex-demo, refurbished stock or second hand.

Warranty service procedure

Contact Antiquity Music if you need warranty service. You cannot send a unit for repair unless agreed to by Antiquity Music.
The customer is responsible for shipping charges if the machine needs to be shipped to Antiquity Music for warranty service.
DO NOT try to service the Wheelharp yourself, other than replacing, tuning or adjusting strings, adjusting cable tension or replacing broken cables, adjusting bridge height via the adjustable bridge pivot point, rosining the wheel, etc. Doing so will void the warranty.

Return Policy

Due to the unique nature of the Wheelharp, Antiquity Music does not offer a return policy for the Wheelharp at this time, though we offer the above-mentioned one-year warranty.

Cancellation and Refund Policy

Manufacturing, assembly and shipping of each Wheelharp is estimated to take ten months from the date of the purchase. Each order shall require an initial deposit of 50% of the purchase price (and of any California sales tax, if applicable) within ten (10) calendar days of placing the order; the second 50% payment of the purchase price (and of any California sales tax, if applicable) shall be due to Antiquity Music within twenty (20) calendar days of notification from Antiquity Music to the purchaser of completion of the ordered Wheelharp. If no payment has been received by Antiquity Music within ten (10) calendar days of placing an order, the order will be canceled automatically. Manufacturing is estimated to begin June 2013. Once Antiquity Music begins manufacture of the ordered Wheelharp, Antiquity Music shall notify the purchaser that manufacturing has begun, upon which the initial 50% deposit shall generally become nonrefundable, but shall be refundable only upon Nonfulfillment of the order after a period of eleven months from the date of purchase. For purposes of this paragraph, Nonfullfillment shall be defined as Antiquity Music’s failure to make the ordered Wheelharp available at its premises to the purchaser. If Antiquity Music does not receive the second 50% payment within twenty (20) calendar days of notifying the buyer of completion of the ordered Wheelharp, Antiquity Music shall have the right to sell the ordered Wheelharp to another customer, so long as Antiquity Music provides prior notice to the original purchaser of its intent to do so at least ten (10) calendar days before selling that Wheelharp to another customer. For each version of the Wheelharp (e.g. Linear Model 5-octave, Radial Model 3-octave), Antiquity Music’s obligation to fulfill an order shall be conditioned upon receipt by Antiquity Music of at least five (5) total orders of that particular version.
Antiquity Music, LLC

 
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